Privacy Policy
The Mobile Hub, also referred to as “TMH”, is committed to protecting the privacy and all information of its users. We respect the privacy of each user and believe that all users’ private information needs to be confidential and protected.
What do we mean when we talk about privacy policy? What kind of data are we going to protect? Don’t be confused; let us explain.
The information of users collected through the activity, sites, and services on our website is called private information, and some websites sell this data to third-party websites. But when you are shopping from our online store, you don’t need to worry about the safety of your private data.
All reliable and credible mobile repairing websites adhere to the National Privacy Policy Principles, which are regulated by the Australian government. The Mobile Hub completely complies with the NPPs and Privacy Act set by the Australian government.
http://www.privacy.gov.au/law/act — you can visit this website for more information regarding the NPPs.
What information is collected by The Mobile Hub
We believe in transparency, and for that purpose, we openly display our privacy policy so that our users know what kind of data we collect.
Our agents or we gather your information through our website’s visit. It includes the actions you took with The Mobile Hub website, like our services, your page visits and the links or buttons you click on our website.
We may also have a record of the standard information your web browser sends to every website. Let’s understand this with an easy example. We may collect information such as your computer’s IP address, what browser you are using, the language setting of your browser, how many times you’ve accessed our website and the number of times you’ve referred to our website through third-party websites.
Our aim is to gather that information just to improve our service for you. It helps in taking decisions about changes we need to make to our website for a better user experience. Your information can only be used when it is needed for investigation by officials; otherwise, all your information will be kept aside so that no one can access it. We might use the standardised collected data for strategic marketing activities. All the data we collect will not contain any piece of information that would help in recognising you personally.
Personal Information
If you are a customer of The Mobile Hub or a previous customer of our website, then we might contain the following information: We contain the customer’s name, email address, username and password, etc. All the mail, faxes, and documents will be kept as a record file you’ve sent to us. The history of the handsets and the IMEI number will be consistent in our privacy policy data.
Other pieces of information provided by the client will also be recorded for a better experience. To comply with the Second-hand Goods Act, information such as the identification of goods is required. Little and only necessary financial information will be kept as our record, which is recorded while selling and purchasing done by a client through our website.
Financial information, such as bank details, is used to make order payments. Bank details are provided to us by encrypted SSL, and they remain safe under our encryption. When you need to make the payment, this financial data will be encrypted and handled with maximum security.
In the case of users who are not customers of The Mobile Hub, their standard data will be stored to ensure better service delivery when needed.
Safety and storage of your personal information
We know that transferring any kind of information through the internet is usually a risk. Data safety experts of The Mobile Hub are dedicated to working on generating the safety steps to encrypt and safeguard your data. We put a series of steps that act as a layer of protection for your data. Trust us for the safety and integrity of our client’s data. Let’s discuss the steps involved in the safety of your data.
- We make sure that any financial transaction done on our website must done via SSL for end-to-end encryption and safety of your financial information.
- We change our server passwords frequently and set a strong password to ensure the safety of your data on our servers.
- We utilise the servers that exist in our secure data centres.
Sharing of your Personal Information
Except for the circumstances we listed above, we did not disclose any personal information outside The Mobile Hub. we strictly prohibit information sharing with controlled subsidiaries, affiliates, agents and suppliers without any further consent.
Few services offered by The Mobile Hub are sometimes in conjunction with the other companies. If you use the services offered in conjunction, then the data collected will be stored by both companies.
This includes services such as IMEI and TAC code validation. It is formally not co-branded. We sometimes need to share your personal information with our partnered companies for better work coordination.
When we share your personal information with our partnered company, we make sure they will use that information for the rightful tasks and get the job done. We keep checking that they must use that information per our privacy policy guidelines. No misuse of data is guaranteed.
We need to access or share your personal information in case of legal law and court orders; to protect the rights and property. We also need to access your personal data in case of protecting/securing you or other people in an emergency. This comes under the additional rights in our privacy policies. We only do this when it is required to do so, although we are committed to protecting your data privacy.
The rights we own in our privacy policy also apply to the companies or the people we work with. However, the safety of your privacy and data is our primary concern.
Utility of Online Cookies
In simple words, “a cookie is a small piece of info that a website transfers to your device.” A website is usually capable of sending cookies when you visit that particular site.
Smaller files containing information help us in creating your experience more seamlessly and better.
There are two main purposes of cookies. With the use of cookies, you are able to log into the website every time without remembering or refilling your usernames, passwords etc. Cookies contribute to offering you a more personalised experience.
You will see things or ads that are relevant to your interests.
People are usually worried while accepting website cookies. Let’s understand that cookies can’t do anything bad to your computer. Cookies can’t
- Run any type of program or software on a computer.
- Give your computer any kind of malware or virus.
- Didn’t do any kind of harm or damage to your computer.
We use cookies for another important reason. As you choose a product to shop from our website, cookies track the orders and remember about your product.
Like other websites, we also use cookies to ensure the seamless functionality of our website. While visiting the website, a person can choose either to select or decline the cookies. If you use a credible and reliable browser like Google Chrome, Mozilla Firefox or Safari, then it will automatically accept the cookies. This setting can be changed later.
It is not the best idea to say no to cookies. Declining cookies might lead to the improper functioning of the website. It might interrupt you while using certain tools and features, and it can also create problems with your purchase.
We offer cookies just to elevate the user experience on our website. However, the cookie settings can be changed later.
Accessing Your Personal Information
We respect our clients’ right to see what personal data we have of themselves. If you want to access your personal data, we have then you can easily access it on our website. Accessing your personal data sometimes charges you a fee, and the fees will be disclosed before you proceed.
We will respond with your data within 30 days. If you still have any questions, you can contact our customer support service.
Note: There are a few exceptions in the Privacy Act; we will coordinate with you if the rule complies with your request.
Customers will also be able to update their information on our website’s portal.